TL;DR
Smith.ai reviews show that their outbound calling service stands out for its 24/7 human coverage, AI-assisted agents, and seamless CRM integrations. However, their focus leans more toward receptionist-style engagement and client follow-ups than true cold calling.
If what you want is consistent, qualification-driven outbound calls at a flat rate of €800/month., RemoteAides is the stronger choice.
Inside Smith.ai’s Approach to Cold Calling
If you’ve been thinking about hiring a cold caller, you’ve probably come across Smith.ai. They’re one of those names that always pop up mixing AI tools with real human agents who make calls, book meetings, and handle follow-ups around the clock.
It sounds solid on paper, but is it really worth it? In this Smith.ai review, I’ll break down what their cold calling service actually offers, where it shines, and where it might fall short if what you really want is human-first outreach that converts.
Where Smith.ai Delivers
For a service built around human agents and AI tools, Smith.ai manages to get a lot right. They’ve built a reputation for reliability, solid communication, and seamless tech integrations that save teams real time. Here’s what stands out the most:
- Strong Communication and Support
Clients consistently mention how clear, transparent, and fast their team is from onboarding to daily support. It feels like working with an in-house team that actually keeps you in the loop. - Calendar Booking and Call Handling Done Right
Their agents don’t just answer calls; they also schedule meetings, take messages, and follow up when needed. You can trust they’ll represent your brand politely and professionally. - Easy CRM Integrations
Smith.ai connects smoothly with tools like Wealthbox, pushing call notes, new contacts, and appointments directly into your system with no manual admin needed. - Scalable Support During Busy or Slow Periods
Whether call volume spikes or slows down, Smith.ai adjusts quickly. You don’t have to worry about staffing or missed calls during peak hours.
5. North America–Based Agents with Flexible Customization
Their virtual receptionists are U.S.-based, easy to understand, and willing to personalize scripts and workflows. Plus, there’s no long-term contract required
Where Smith.ai Falls Short
While Smith.ai delivers impressive structure and 24/7 coverage, it’s not a perfect fit for everyone. Some businesses find the pricing and personal touch a bit of a stretch compared to smaller, more human-centered calling teams.
- Pricing Adds Up Quickly
Smith.ai’s plans are based on call volume, not performance. If you get a lot of inbound calls, costs can climb fast starting around $292 for 30 calls and reaching $2,025 for 300 calls per month. - Inconsistent Caller Experience
Because multiple agents handle your account, the tone and quality of calls can vary. You might not always get the same person, which makes the experience feel less personal. - Limited Personal Connection
Some users report that while Smith.ai agents are polite, they sometimes sound scripted or detached missing the deeper rapport that can turn a caller into a loyal client.
4. Automation Fatigue for Certain Customers
Smith.ai mixes AI with live agents, but for some leads, too much automation can feel cold or frustrating. If your business depends on warmth or empathy in conversations, this setup may not land well.
My Top Pick for Quality Cold Calling: RemoteAides
If you’re looking for focused, results-driven cold calling without inflated costs or mixed priorities, RemoteAides is a stronger fit than Smith.ai. The company specializes solely in cold calling, no receptionist add-ons or chat handling. Which means every caller, system, and process is built for one purpose: driving qualified conversations that convert. At a flat rate of €800 per dedicated cold caller per month, you get structure, training, and measurable performance at a fraction of what other agencies charge.
Why RemoteAides stands out
- Specialized cold calling teams
Unlike broad customer support services, RemoteAides focuses exclusively on cold calling. Each caller is trained to prospect, qualify leads, and book meetings, not just answer phones.
- Cost-effective and transparent pricing
Instead of paying per minute or per call, RemoteAides offers a simple monthly rate of €800 per caller. You know exactly what you’re paying for — no surprise bills or hidden fees.
- High-volume, quality outreach
Each SDR consistently makes 100+ targeted calls a day, following proven frameworks designed to convert conversations into meetings.
- Seamless onboarding and integration
RemoteAides callers adapt quickly to your existing systems, whether that’s your CRM, playbooks, or scripts. You don’t need to start from scratch, they fit into your process and strengthen it.
- Built for results, not activity
Every caller is trained to focus on qualification and value-based conversations rather than hitting arbitrary call counts. The outcome: better meetings and stronger pipelines.
- Reliable support and communication
With clear reporting and direct access to campaign managers, you always know how your outbound motion is performing.
You can book a call with the RemoteAides team to learn how to scale your cold calling operation with trained professionals who deliver both quality and consistency.
Final Thoughts
Smith.ai is the platform if your goal is to manage inbound communication or automate follow-ups. But when it comes to true cold calling, the kind that requires context, tone, qualification, and human persistence, they’re not the best fit. Their focus leans more toward receptionist-style handling and mixed automation than dedicated outbound performance.
If what you want is a team built entirely for outbound, trained to book qualified meetings at a transparent flat rate, RemoteAides is a stronger choice. You get trained cold callers for €800 a month, fully managed systems, and measurable results
For founders and sales teams serious about growth, RemoteAides delivers what others only promise, consistent, qualified conversations that actually convert.
FAQs
What is Smith.ai used for?
Smith.ai provides virtual receptionists and AI-powered agents that handle inbound and outbound calls, scheduling, and client follow-ups. It’s most often used by service-based businesses like law firms or real estate agencies that need 24/7 coverage.
Is Smith.ai good for cold calling?
It depends. Smith.ai focuses more on client intake and automated follow-up than true cold outreach. Their system works better for handling inbound calls or nurturing existing leads rather than building new pipeline from scratch.
How much does Smith.ai cost?
Pricing depends on call volume. Their Virtual Receptionist Starter plan starts around $292.50/month for 30 calls, and the Pro plan goes up to $2,025/month for 300 calls. Businesses with high call volumes may find it expensive compared to specialized cold calling agencies.
What are the downsides of using Smith.ai?
Some clients report inconsistent call quality, less personal engagement with callers, and costs that rise quickly with volume. Because Smith.ai relies heavily on automation, businesses that value personalized, human-driven conversations might find it limiting.
What is the best alternative to Smith.ai?
If you’re looking for dedicated cold callers, RemoteAides is a stronger option. For €800 per caller per month, you get trained outbound experts who follow proven frameworks, make 100+ quality calls daily, and integrate seamlessly with your existing CRM — delivering real conversations, not just call handling.
